When you book a holiday with us we enter into a contract with you. This page spells out the details of our obligations to one another.
Our agreement with you sets out what you can expect from us when you buy a holiday from us via our Website. You should read these Terms carefully before you book. The acceptance of the Terms is a condition of purchasing a holiday from our Website. Therefore, the Terms form part of our agreement with you and cannot be separated.
Historic Holidays Scotland is a private company registered in the UK with the registered address of St Fink Farm, Rattray, Blairgowrie, Perthshire, Scotland PH10 7HE.
Independent suppliers contracted by us means hotels, restaurants, events providers, workshop presenters and transport services that we have contracted to provide services for our holidays.
Events Beyond Our Control means events that could not have been foreseen by us or that, if foreseen, were inevitable, and include: war, threat of war, riots, civil disturbances, terrorist activity and its consequences, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks and pandemics, unavoidable and unforeseeable technical problems with transport for reasons beyond our control or that of our suppliers, closed or congested airports, hurricanes and other actual or potential severe weather conditions.
We will arrange for you to receive the services that make up the holiday that you choose and that we confirm. These services will be provided either directly by us or through independent suppliers contracted by us. We are responsible for making sure that each part of the holiday you book with us is provided to a good standard and as was advertised by us (or as changed and accepted by you). If any part of your holiday is not provided as described, we may pay you compensation, if appropriate, unless this is due to an Event Beyond Our Control.
We have taken all reasonable care to make sure that all the services which make up your holiday advertised by us are provided by efficient and reputable businesses.
You confirm that you are over the age of 18 and have full legal capacity and sufficient authorisation to make bookings and enter into legal agreements. To confirm the booking, you must have the consent of all persons named in the booking, as well as the authorisation of the parents of any persons under 18 years of age that are taking part in the booking. Upon carrying out the booking, you confirm that all persons named have accepted the Terms, and that you will assume responsibility for informing all persons named in the booking with regards to relevant details and other pertinent details relating to the booking. By making a booking, you will be responsible for any payments related to it.
You guarantee that all the personal information provided in the process of making your booking is correct. Likewise, you accept the financial responsibility for all transactions made in your name or via your bank account.
By accepting the Terms, and pursuant to UK legislation, including European legislation applicable in the UK on data protection and particular legal aspects of electronic commerce, you consent and authorise us to request and process any personal information relating to you or your group. Such information shall be treated in compliance with UK legislation, including European legislation applicable in the UK, as well as any other such legislation that substitutes, complements or elaborates the privacy and data protection legislation, and will be used to process bookings and payments made at your request.
For the purposes of these Terms, personal information includes, but is not limited to: any telephone numbers, fax numbers, e-mail addresses, addresses, signatures, ID or passport copies, credit card details, personal preferences, disabilities, or any special dietary or religious requirements or any other personal information related to you or your group that may be relevant for your booking.
We will supply you with a written copy of the booking confirmation which, together with the Terms, forms part of the Agreement made between us and you and which confirms to you all the details regarding your holiday.
Whether you book alone or as a group, we will only deal with the lead booking name in all subsequent correspondence, including changes, amendments and cancellations. You must be 18 years old at the time of booking and possess the legal capacity and authority to book as the lead name.
When you provide personal data to us that relates to another person, you must obtain their consent for you to provide such data to us for processing in relation to the booking. If they do not consent, you must not provide such information to us.
When you submit your booking, we will confirm the booking as soon as possible and at least within 24 hours of receiving your request for a booking and set aside your chosen holiday for you. If any detail on the booking confirmation is not correct, you must tell us immediately.
All prices we advertise on our Website are accurate at the date published, but we reserve the right to change any of those prices from time to time before you confirm a booking with us. Once you have made a confirmed booking no change will be made to your agreed price.
Before making your booking, you will be informed about the existence of additional expenditures arising or likely to arise from the services included in your booking and associated with the holiday booked.
When you pay a deposit, we will state on the booking confirmation the balance owed and the due date for the remainder of the payment. You must pay any balance due at least 8 weeks prior to the the holiday start date. If you don’t, we reserve the right to treat your booking as cancelled.
If you make a booking within 8 weeks of the start of your holiday, you will need to pay the full amount on booking.
You must ensure all names and details are entered correctly at the time of booking. Please notify us as soon as possible in writing if there is something that you need to correct, or if you don’t receive a booking confirmation within 48 hours of making your booking.
If, after we have accepted your booking, you wish to change details of that booking, we will make every effort to satisfy your requirements, although this cannot be guaranteed. When a request has been met, an amendment fee of £30 per person will be charged and a revised invoice will then be issued.
It is unlikely that we will have to make any change to your holiday but, because our holidays are planned many months in advance, we reserve the right to make changes if we need to. Most changes are minor, but where they are significant you will be informed as soon as is reasonably possible. We will let you know about any important changes to holidays shown on our Website when you book. If you have already booked, we will let you know about any changes as soon as we can.
If you want to cancel your booking, you must contact us as soon as possible in writing by sending an email to firstname.lastname@example.org.
In the event of you or a member of your party wishing to cancel their holiday we must be advised in writing by the person whose signature appeared on the booking form. In order to compensate our expenditure we charge a cancellation fee according to the following scale:
|Days notice prior to Departure Date||Cancellation charge % of holiday price|
|More than 56 days||Deposit only|
|31 - 56||50%|
|15 - 30||95%|
|0 - 14||100%|
The cancellation charges will apply from the day we receive written confirmation. You may make a claim on your Holiday Insurance if the reason for cancellation falls within the terms of the insurance policy.
We reserve the right in any circumstance to cancel your holiday. In the unlikely event of this being necessary we will offer you an alternative available holiday or a full refund of all monies paid. A minimum of 10 passengers is required to operate a tour with Historic Holidays Scotland representatives.
In the unlikely event that you have a complaint please inform a holiday representative or the supplier immediately so that action can be taken on the spot. If the problem persists please contact us at email@example.com. If the matter cannot be resolved complaints should be submitted in writing to us within 20 days of your return from holiday. We cannot accept liability for claims reaching our office more than 20 days after the conclusion of the holiday concerned.
A full passport is required for travel to the UK. All passports should have at least three months left to run from the date of return to your home destination. It is your responsibility to ensure your passport meets the requirements of your visit to the UK and your return home. It is the responsibility of travellers with non-EU passports to obtain the necessary visas, documentation etc. for all overseas holidays.
If you suffer injury, illness or death directly as a result of the services provided as part of your holiday we may pay you compensation. We will not pay any compensation if your injury, illness or death was caused by an event or circumstances which the person who caused it could not have predicted or avoided even if they had taken all necessary and due care. We will not make any payment if your illness, injury or death was your own fault. If we do pay any compensation, it will be similar to compensation levels awarded under UK law in a UK court.
If you suffer injury, illness or death on your holiday you agree to assist us with our investigations in the following ways:
you should tell us and the supplier involved about your injury or illness while you are on holiday;
you should write to our customer support team at firstname.lastname@example.org about your claim within 20 days of coming home from your holiday to allow us to investigate it properly and cooperate with us so as to enable us to carry out such investigation;
you should include a letter about your injury or illness from your doctor if you can;
you will transfer to us any rights you have against the supplier or any other person, so that we can claim back from suppliers any payments we make to you, plus any legal or other costs. We will not make a profit from this;
you should cooperate fully with us if we or our insurers want to enforce any rights transferred to us; and
regardless to the foregoing, any payments we make may be limited in accordance with UK Law and international conventions.
If you or someone named in your booking is injured, falls ill or dies while taking part in an activity which is not part of the holiday, or you need to incur unpredictable extra expenses for which we are not liable because the event is an Event Beyond Our Control we will, where appropriate and subject to our discretion, try to help if we can.
Historic Holidays Scotland do not accept responsibility or liability to any person for loss of baggage, money or other property. Historic Holidays Scotland do not accept liability for any loss or additional expenses caused by delay or interruption to travel services through weather conditions (such as fog), civil disturbance, strikes, wars, floods, sickness or any circumstances amounting to Force Majeure.
While there are no age limits or health requirements on our holidays, please note that for certain historic site visits a good degree of mobility is required to get the most out of the holiday.
It is a condition of booking that you have adequate insurance protection for your holiday.
We confirm to you that we have acquired a valid insurance policy, under which our insurers have agreed to reimburse you in the event of our insolvency, for the monies you have paid to us in respect of your holiday
Historic Holidays Scotland may share your information with other business partners. We, or they, may wish to contact you with details of future offers. If you do not want your details passed on please tick the relevant box on the booking form.
Insurance, excursions, tours or any other products and services booked independently from the Website (“Extras”) that you may choose to book or pay for directly either with a third party before your holiday, or whilst you are on holiday do not form part of your holiday provided or arranged by us. For any Extras that you book, your contract will be directly with the provider of those Extras (whether the insurance provider, operator of an excursion or tour or the supplier of products and services as the case may be). We are not responsible for the provision of Extras or for anything that happens when Extras are being provided to you by the operator and/or supplier as the case may be.
Any extras booked directly on or through our Website will be covered by our agreement with you.
We reserve the right to refuse to accept you as a customer or continue dealing with you if we, or another person in authority, believe your behaviour is disruptive, causes unnecessary inconvenience, is threatening or abusive, you damage property, you upset, annoy, disturb, or put any other traveller or our staff or agents in any risk or danger, on the telephone, in writing or in person.
Any accommodation we arrange for you must only be used by those people named on the final version of your booking confirmation. You are not allowed to share the accommodation or let anyone else stay there. You are responsible for the cost of any damage caused to your accommodation or its contents during your stay.
If you book via our Website or have opted in other circumstances for us to contact you via email, we will communicate with you using the email address you have provided. We will assume that your email address is correct and that you understand the risks associated with using this form of communication.
This agreement and our services shall be exclusively governed by and construed in accordance with UK law. You and we both agree to submit to the non-exclusive jurisdiction of the UK courts.